Delivery made clear. Returns made simple.

HCL Printing Solution delivers products throughout Sri Lanka using selected courier and delivery partners. Delivery availability, timing and charges may vary according to the destination, product type, parcel weight and courier coverage.

Estimated delivery periods

Delivery charges depend on the destination, product dimensions, parcel weight and delivery method. The applicable amount may be displayed during checkout or confirmed before dispatch.

• Small products may be sent through a standard courier.
• Printers may require additional protective packaging.
• Heavy equipment may require a dedicated delivery method.
• Additional charges will be confirmed before dispatch.

Free-delivery or promotional offers apply only when specifically displayed on the website or confirmed in writing.

Please provide an accurate delivery address, active telephone number and any location instructions required by the courier.

• Check the outer packaging for visible damage.
• Confirm that the correct number of parcels was delivered.
• Inspect the product as soon as reasonably possible.
• Keep the invoice, packaging and warranty documentation.
• Photograph or record any visible damage immediately.

A return or exchange may be considered when an item is damaged during delivery, defective, materially different from the confirmed order or incorrectly supplied.

Return eligibility

• The issue should be reported promptly after delivery.
• Original packaging, accessories and documents must be included.
• Valid proof of purchase must be provided.
• The item must not have been damaged through misuse.
• Serial numbers and product labels must remain intact.

Change-of-mind returns

Change-of-mind returns are not automatically accepted. Unopened and unused items may be considered at our discretion after an inspection and may be subject to delivery or restocking costs.

For product integrity, licensing and compatibility reasons, certain products may not qualify for a change-of-mind return once opened, installed or used.

• Ink bottles, toner and printer cartridges.
• Photo paper, labels and specially cut materials.
• Software, licence keys and digital products.
• Special-order or customer-specific products.
• Items damaged by incorrect voltage or improper use.
• Products with altered or unreadable serial numbers.

These restrictions do not affect the assessment of a genuinely defective or incorrectly supplied product.

1. Contact HCL Printing Solution before returning the item.
2. Provide your order number and delivery information.
3. Explain the issue and attach clear photos or videos.
4. Wait for return authorisation and instructions.
5. Pack the product securely with all supplied items.

Products supplied with manufacturer or supplier warranties will be managed according to the applicable warranty conditions.

• Warranty processing periods vary by brand.
• Inspection may be required before approval.
• Physical or liquid damage may not be covered.
• Unauthorised repairs may invalidate warranty coverage.
• Consumables and ordinary wear may be excluded.

Approved refunds will normally be issued through the original payment method or another method agreed with the customer.

• The returned item must first be received and inspected.
• Original delivery charges may not always be refundable.
• Return courier fees may be deducted where applicable.
• Bank and payment-gateway processing times may vary.